At Borneo Trails Tours & Travel, we strive to provide exceptional customer service and ensure your travel experience is enjoyable and hassle-free. However, we understand that circumstances may change, and you may need to cancel or modify your travel plans. Please review our refund policy below:

Cancellation and Refund Eligibility:

Individual Bookings: If you need to cancel your booking, your eligibility for a refund will depend on the time of cancellation and the type of service booked. Different cancellation deadlines may apply to different tours and packages, and these will be clearly outlined during the booking process.
Group Bookings: For group bookings, our refund policy will be communicated at the time of booking, and it may vary depending on the group size and specific arrangements made.

Cancellation Fees:

If you cancel your booking within the designated period mentioned in the booking confirmation, you may be eligible for a full or partial refund, depending on the service and the supplier's terms.
If a cancellation is made beyond the stipulated deadline, the refund amount may be subject to cancellation fees to cover administrative costs and any non-refundable expenses incurred by Borneo Trails Tours & Travel.

Refund Process:

To initiate the refund process, please contact our customer service team through our official communication channels, which will be provided in your booking confirmation.
Refunds will typically be processed using the same payment method used for the original booking. Please allow for a reasonable processing time, which may vary depending on the payment provider.

Force Majeure Events:

Borneo Trails Tours & Travel shall not be held responsible for any cancellations, delays, or changes to the travel plans caused by unforeseen circumstances beyond our control. Such events may include, but are not limited to, natural disasters, political unrest, acts of terrorism, pandemics, or any event declared as a "Force Majeure" situation.

In case of a Force Majeure event, our team will work closely with you to explore suitable alternatives or offer vouchers for future travel. Refund eligibility in such situations will be subject to the terms and conditions of our suppliers and partners.

Travel Insurance:

We strongly recommend that all customers purchase comprehensive travel insurance to protect against unforeseen events and mitigate financial losses arising from cancellations.

Amendments to Tours and Packages:

If you wish to make changes to your confirmed booking, such as modifying travel dates or altering the itinerary, please contact our customer service team. Amendments are subject to availability and the terms and conditions of our suppliers.

Unused Services:

No refunds will be provided for any unused services or portions of your travel arrangements after the trip has commenced, unless otherwise specified in the supplier's terms.

Please note that this refund policy may be subject to change, and the version in effect at the time of your booking will apply. It is essential to carefully review the specific cancellation and refund terms outlined during the booking process and in your booking confirmation.

For any further inquiries or assistance regarding our refund policy or your travel plans, please feel free to contact our customer service team. We are here to ensure you have a remarkable and memorable travel experience with Borneo Trails Tours & Travel.