TERMS & CONDITIONS

If JSK Borneo Reef Sdn Bhd is notified within 7 days or less or no show; No refund will be given.
If JSK Borneo Reef Sdn Bhd is notified within 8 to 30 days; Guests will be allowed to reschedule or obtain a 50 % refund of the booking payment.
If JSK Borneo Reef Sdn Bhd is notified 30 days or more; Guests will be allowed to reschedule or obtain a full refund of the booking payment.
When processing a refund, a fee of 2% may be charged to the guest by the Payment Gateway and the exact amount may vary based on the payment service provider.
In the event of bad weather, where the relevant authorities have issued a red flag; No refund will be given. Guests may be allowed to reschedule, at the sole discretion of JSK Borneo Reef Sdn Bhd.
Tickets are non-transferable
No refund will be entertained when guests are already on the daytrip & river cruise.
The sequence of itineraries is subject to change depending on availability and weather conditions.
Any rescheduling or postponed to the visit date will be at the discretion of the JSK Borneo Reef Sdn Bhd and will be on a case-to-case basis.
Due to other reasons, guest may change their reservation or reschedule their trip date without any processing fees (subject to availability, applicable rates and conditions) as stated in the JSK Borneo Reef Sdn. Bhd. Policy. Any new reschedule date must be made within six (6) months from the date of the original confirmed ticket date.

Note: Please note that the tickets are non-transferable; hence, name changes on a rescheduled reservation are not permissible.

JSK Borneo Reef Sdn Bhd reserves the right, at our discretion, to change and or modify portions of these Terms and Conditions at any time without prior notice.

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