Return Products after Sending

We are proud of each product we bring you. Your satisfaction is of utmost importance to us. If you feel unsatisfied about your purchase from kennylohcouture.com, contact us and we will setit right for you as per the policy below:

For Kebaya/Beaded Shoe made incorrectly: The kebaya/beaded shoe are thoroughly tested against your order details and shipped only if all parameters are correct. In case you are not happy with the item, we will alter/remake the item for you, free of cost. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to be paid during the shipment of the returned kebaya/beaded shoe to us.

For Kebaya/Beaded Shoe made as per your specifications:

In case you are not happy with the item even though the style and measurements were as per your specifications, we will alter the item for you. You are required to pay for the cost of alteration and shipping. Just ship the item back to us at the factory address below. You will beliable for any duties that are required to be paid during the shipment of the returned kebaya/beaded shoe to us.

All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

We are not responsible for the return shipping costs of the items.

Please make sure all returned items are well packaged, so as not to be damaged in the post.

Please make sure all return packages are sent with a trackable, insured service.

We cannot take responsibility for the items damaged or lost in the return transit.

Item(s) under SALE/PROMOTION is not exchangeable/returnable.

We are only allow returns if the item(s) received is a faulty or damaged item(s).

Item(s) must be unworn, unwashed, unused, in original condition with all labels or tags attached and returned within 14 days upon purchase date.

Returns are only accepted via post and not in person.

Refund is not available, instead store credit will be issued to you oncethe returned items have been verified to meet the above conditions.

Kindly submit any return request to marketing@kennylohcouture.com.

Return request will be processed within 7 working days upon receipt of returned item(s).As we make each of our kebaya/beaded shoe on order and only for the ordering customer, returns are not something we can afford. They are also wasteful.

Hence, we have a policy of not accepting returns. But, we are always happy to work with the customer to make the garment of use to him as that is the goal of the customer in ordering from us.

Kenny Loh Couture

No.24 Solok Mano 10250 George Town, Penang, Malaysia.

As we make each of our kebaya/beaded shoe on order and only for the ordering customer, returns are not something we can afford. They are also wasteful.Hence, we have a policy of not accepting returns. But, we are always happy to work with the customer to make the garment of use to him as that is the goal of the customer in ordering from us.

Kenny Loh Couture

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